Instructions to Candidates
　　(a) The time allowed for this examination is 2 hours.
　　(b) Answer all 4 questions.
　　(c) Use the spaces provided in the combined question and answer booklet to complete the answers. If more space is needed for answers or rough notes, use the supplementary sheets provided and secure them inside your booklet with your name and candidate number clearly written on each sheet. Rough notes should be clearly crossed through.
　　(d) Credit will be given for correct spelling, punctuation and grammar.
　　(e) Adequate and appropriate communication is required rather than a particular number of words.
　　(f) When you finish, check your work carefully.
　　(g) The use of standard English dictionaries and cordless non-programmable calculators is permitted. Candidates whose first language is not English may use a bilingual dictionary.
　　ENTER DETAILS BELOW
　　CANDIDATE’S NAME IN FULL
　　As it is to appear on the certificate IDENTITY CARD NUMBER…………………Subject Code Number……………1041…………………
　　Candidate’s Number…………………………………….Centre Code……………………………
　　Full Private Address……………………………………………………………………………………
　　………………………………………………………………………….Postcode………………….
　　Centre Name and Address……………………………………………………………………………
　　STATE HERE THE NUMBER OF ADITIONAL SHEETS HANDED IN μ
　　QUESTION 1
　　Situation: Watson’s Plastics, where you work in the Accounts Department, has a fleet of company cars. You have noticed that the bills for minor bodywork repairs and damaged types have increased steadily in the last year. Driver reports seem to indicate many examples of careless parking and accidents happening when the cars are privately used after working hours.
　　Task: Write a memo to the Finance Manager, James Shah, informing him of the situation and asking for his advice about your concerns over rising costs, cars not in use etc.
　　Lay out your answer as a memo, in the space below, making up any necessary details.
　　MEMORANDUM
　　TO DATE FROM REF
　　SUBJECT
　　QUESTION 1 CONTINUED
　　You may continue writing your memo here:
　　QUESTION 2
　　Situation: Your company, Peak Security, is applying for the security contract at a number of major sporting events. You have been asked to check the information below about the Burlington Fields Tennis Festival.
　　Task: Read the article on Burlington Field opposite, then say whether the following statements are TRUE or FALSE. Then quote ONLY the word or phrase from the text that supports your answer. The inclusion of irrelevant information will be penalised.

Write your answers on the lines marked A.
　　1 The Burlington Field festival is usually held in June.
　　A ___________________________________________________________________________
　　2 The festival can be reached only by car or railway.
　　A ___________________________________________________________________________
　　300 court officials, including 45 umpires who cover 2 matches a day, and teams of line judges
　　230 drivers, there for the exclusive use of players and officials coming to and from the festival. Drivers need a clean licence and, above all, a good knowledge of the area's streets and hotels.
　　Many other workers, from cleaners to programme sellers, make up this well-drilled army. 　　QUESTION 3
　　Situation: You have been asked to check the details of a number of office-cleaning agencies.
　　Task: Read the information opposite and answer the questions below in the space provided using no more than 3 words.
　　Complete sentences are NOT required.
　　ANSWERS
　　1 Which firm has been established the longest?
　　2 Which firm has no listed contracts?
　　3 What is the charge per sq metre with Acme Cleaners?
　　4 How many firms employ more men than women?
　　5 How many firms have more than 20% staff turnover?
　　6 How many banks are mentioned in the ’listed contracts’?
　　7 Does Spick %26amp; Span offer full window cleaning services?
　　8 Is Davies Hygiene fastest in dealing with complaints?
　　9 Which company based outside London was most recently started?
　　10 Which London-based company has the lowest staff turnover?
　　11 How many companies carry more than ￡1 million insurance cover?
　　12 Is the shortest contract available 3 months?
　　13 Has Office Clean more listed contracts than ABC Clean?
　　14 Can you telephone complaints to Dusters?
　　15 Will Spot On clean your windows outside?
　　16 Has Spick %26amp; Span more female employees than Dusters?
　　17 Which firm is slowest to deal with complaints?
　　18 Which firm has the highest cost per sq metre?
　　19 How many firms clean exterior windows?
　　

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